The Value of Professional Certification in Customer Success Management

Part One: Managing Customer Success Management Complexity

Tasting Success:

7 Reasons Why You Need to Walk in Your Customers’ Shoes

A guest article by Carmel Granahan, Head of Customer Success and founder of Unify Success

Mastering the Art of Virtual Customer Success Meetings

Key Techniques and Presentation Best Practices

A guest article by Kasper Vardup from Slideworks

My Customers Are Ghosting Me, What Do I Do?

A guest article by Carmel Granahan, Head of Customer Success and founder of Unify Success

Myth Busted:

CSMs Can Do It All.

How to Avoid Quiet Quitting in Your CS Team

A guest article by Irina Vatafu from Custify